FAQ
Frequently Asked Questions (FAQ)
Welcome to the Footfish Help Center. Here, you’ll find answers to some of the most common questions from our customers. If you still need assistance, feel free to contact us — we’re always happy to help!
🛍️ Orders & Payments
Q: How can I place an order?
A: Simply browse our online store, add the items you love to your cart, and proceed to checkout. You can pay securely using major credit/debit cards or PayPal.
Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been shipped yet, contact us within 24 hours at RyanValenzuela6487@outlook.com and we’ll do our best to assist you.
🚚 Shipping & Delivery
Q: How long will it take to receive my order?
A: Orders are typically processed within 2–4 business days. Shipping within Australia usually takes 5–10 business days depending on your location.
Q: Do you offer international shipping?
A: Yes, we do! Delivery times and costs vary by country. Shipping options will be shown at checkout.
Q: How can I track my order?
A: Once your order has shipped, you’ll receive a confirmation email with tracking information so you can monitor your package in real time.
💳 Returns & Refunds
Q: What is your return policy?
A: You can return unused and unopened products within 30 days of receipt. Please check our Return & Refund Policy for full details.
Q: How do I start a return?
A: Contact us at RyanValenzuela6487@outlook.com with your order number and reason for return. We’ll guide you through the process.
📦 Product Information
Q: Are your products safe for daily use?
A: Absolutely! All Footfish products are designed for daily convenience and meet standard quality and safety requirements.
Q: What if an item arrives damaged?
A: Please contact us immediately with photos of the damaged item and packaging. We’ll arrange a replacement or refund as soon as possible.
💬 Contact & Support
Q: How can I reach your customer support team?
A: You can email us at RyanValenzuela6487@outlook.com anytime. We typically respond within 24–48 business hours, Monday through Friday.
Thank you for shopping with Footfish! We’re here to make your everyday life simpler and more enjoyable.